Returns & Exchanges
At Keel, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window on all eligible items. If your selection isn't the perfect fit for your space, we provide a streamlined process to ensure a stress-free return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to qualify for a full refund.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return box.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy as we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing