Frequently Asked Questions
Everything you need to know about bringing Keel home.
What materials are used in Keel furniture?
We prioritize sustainability and durability, using FSC-certified hardwoods, premium non-toxic finishes, and high-performance recycled textiles across our entire collection.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 2-4 weeks. Once your order is ready, our white-glove delivery partner will contact you to schedule a specific arrival window.
Do you offer a warranty on your products?
Yes, all Keel furniture comes with a limited 5-year warranty covering structural integrity and manufacturing defects to ensure your investment lasts for years to come.
What is your return policy?
We offer a 30-day trial period. If you aren't completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee.
Can I request fabric swatches before purchasing?
Absolutely. You can order a complimentary swatch kit through our website to see and feel our textures and colors in your own home's lighting.
Do you provide assembly services?
Most of our larger pieces include complimentary White Glove Delivery, which features full assembly in your room of choice and removal of all packaging materials.